Responsible Gaming | Euro Palace Online Casino

Responsible Gaming | Euro Palace Online Casino

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Penn National Gaming and its properties use a variety of approaches to promote responsible gaming including employee training programs, customer awareness campaigns, self-exclusion and financial restriction programs, written procedures for recognizing and managing these issues, use of outside experts, and ongoing monitoring and review to gauge the effectiveness of these programs.

It is widely believed that 1 percent to 2 percent of all gamblers are compulsive and that most experience varying degrees of depression and problems in their lives.

Participating in games of chance becomes a self-medicating distraction, providing only temporary relief from underlying problems associated with compulsive behavior.

If you or someone you know answers yes to any of the above questions, consider seeking professional help or advice by calling the National Problem Gambling Helpline at Admit that you have a progressive illness that won't go away by itself.

Thousands of people have received help through Gamblers Anonymous or other programs designed specifically for people with gambling problems.

Penn National Gaming, Inc. An important part of this commitment is to ensure that our patrons do not leave minors unattended either inside or outside of the facility.

Penn posts signage informing parents and guardians not to leave children unsupervised. Team members are trained to be on the lookout for any unattended children and to report any such children to our security department while keeping an eye on the child until security arrives on the scene.

Besides the National Problem Gambling Helpline, individual states also run free confidential problem gambling help lines and provide online information on problem gambling.

For those seeking more information, or assistance with these issues, the following individual state resources are available:. New Mexico www.

Anyone is susceptible regardless of gender, age, race, or financial status. Fortunately, once detected, it is an addiction that can be successfully treated.

The Council of Compulsive Gaming has been helping those affected by obsessive gambling since They are committed to providing professional and compassionate service to a wide range of audiences.

The Council offers prevention, education, and referral services to all interested parties. If you or someone you know is experiencing the addiction of compulsive gambling, it's important to remember that intervention and treatment are readily available.

The Problem Gambler's Hotline is a confidential service open 24 hours a day, 7 days a week, and is staffed by trained professionals who understand the nature of the disease and are committed to helping those in need.

Preventing underage gambling requires operators to ensure that registration processes clearly outline policies towards underage gambling and to ensure controls are in place to verify the age of gamblers.

Casino operators are particularly serious about this problem because of the fines as well as the threat that their license will temporarily or permanently get revoked.

Operators are required to implement anti-money laundering policies and procedures. This involves implementing effective know your customer processes when taking on new customers and tracking and reporting any suspicious transactions.

Information privacy refers to the protection of customer data and records against unauthorised or unnecessary disclosure. Operators are required to implement policies that ensure controls and measures are in place to prevent unauthorised disclosure and use of customer information.

Customer information typically relates to data such as name, address, age, telephone number and email address. Operators must ensure that payments to and from customer accounts must be conducted according to formal and documented processes in an accurate and timely manner.

Operators typically ensure that customer funds are managed separately from their own accounts and that they have sufficient cleared funds to pay all player prize wins and outstanding player balances.

All gaming products should be tested to ensure they are fair and random and that they adhere to the rules of that game.

Testing to ensure fair gaming is increasingly carried out by independent organisations. Operators should comply with the relevant regulatory advertising codes of practice which typically ensure that advertisements are factually correct and do not target underage or vulnerable gamblers, such as players who have self-excluded themselves from gambling.

Customers should be able to freely make comments or complaints to operators and expect operators to have in place adequate processes and procedures to deal with complaints, either internally or via an independent third-party.

Operators are required to demonstrate internal controls and processes that adhere to the licensing conditions as stipulated by the regulatory jurisdiction that issues gaming and gambling licenses.

Internal controls should also be implemented to ensure that all operational, payment and technical systems and processes operate securely and effectively.

In addition, operators need to demonstrate adequate business continuity management procedures to ensure that operations can continue in the event of unforeseen circumstances or disasters.

To ensure operators, software suppliers and associated service providers uphold the principles of responsible gaming, codes of conduct have been developed by numerous regulators, trade associations and non-profit organisations.

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